At our online clothing store, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, our Return & Exchange Policy makes it easy to return or exchange items.

Returns

  • Timeframe: You may return items within 30 days of receiving your order.
  • Condition: Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • Exclusions: Certain products such as final sale items, underwear, and intimate apparel cannot be returned. Please check individual product descriptions for details.
  • Process:
    1. Contact our customer service team via email or our website with your order number and reason for return.
    2. Our team will provide a Return Authorization and instructions for shipping your item.
    3. Ship the item securely to the address provided.
  • Refunds:
    • Once the returned item is received and inspected, your refund will be processed within 7–10 business days.
    • Refunds will be issued to your original payment method.
    • Shipping costs are non-refundable, unless the return is due to our error (wrong item, defective product).

Exchanges

  • If you would like a different size, color, or style, exchanges are available for eligible items.
  • Availability: Exchanges are subject to stock availability.
  • Process:
    1. Contact our customer service team and specify the item you wish to exchange and the replacement product.
    2. Follow the instructions provided to return the original item.
    3. Once the original item is received and inspected, your replacement will be shipped.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact us immediately.
  • We will arrange a replacement or full refund at no additional cost.

Important Notes

  • Please ensure that the return or exchange items are securely packaged to prevent damage during transit.
  • International returns may be subject to customs fees or import taxes, which are the responsibility of the customer.

We are committed to making your shopping experience safe, convenient, and satisfying. If you have any questions or need assistance with a return or exchange, our friendly support team is here to help.